Frequently Asked Cruise Questions

 

 

What are the basic cruise terms?

Aft/forward: The back of the ship is aft, and the front of the ship is forward. 

Bow/stern: The front part of the ship is called the bow. The back part of the ship is called the stern. 

Cabin: stateroom or accommodation for passengers

Cabin steward: The person who cleans your cabin and turns down the room at night. A steward can assist with minor tasks such as bringing you ice and taking your laundry to be cleaned.

Closed-loop cruise: An itinerary that begins and ends from the same port – a roundtrip cruise. 

Cruise director: The emcee of the cruise who heads up the entertainment staff and might handle passenger requests and complaints. 

Cruise tour: A cruise preceded or followed by a bus tour, operated by the cruise line. 

Ship galley: A ship's kitchen. 

Gangway: The ramp or stairway that leads from the ship to the pier, allowing passengers and crew members to get on and off the ship. 

Guarantee: A fare class that allows the cruise line to select your cabin number, often at a lower price point than an assigned cabin in the same cabin category. 

Lido deck: The pool deck. 

MDR: the Main dining room. 

Muster drill/muster station: A muster drill is a mandatory event where passengers assemble in a specific location and receive instructions on what to do in an emergency. 

OBC: Onboard credit -- a credit added to your onboard account

Open-jaw sailing: An itinerary that begins and ends in different ports -- a one-way cruise. 

Port/starboard: The nautical terms for left (port) and right (starboard). 

Porthole: A round window, often smaller than the standard picture window found in most outside cabins.

Repositioning or repo cruise: A cruise that begins and ends in different ports as a ship moves from one cruising region to another. 

Tender: A small boat that ferries cruise passengers from the ship to shore when docking isn't possible.

Are cruise prices expensive?

It honestly depends on the type of cruise you book. There are cruises in all price ranges. You can find cruises for a few hundred dollars up to thousands of dollars depending on the cruise line, length of cruise and the ports visited.  The important thing about cruising is your room, your regular dining and entertainment are built into the cost. Sure, you can add additional cost by purchasing liquor, eating at specialty restaurants, or gambling but that is up to you. Trust me no one is going to drag you to the bar and force you to drink a fruity Mai-Tai…. That is unless you want them to.

Is cruise travel fun or boring?

You get to choose what you do during your cruise.  Want to spend the day taking a long nap, watching a movie, and ordering room service…. go for it. Want to spend the day sitting by the pool soaking up the sun and drinking a fruity cocktail…. go for it.  Want to take a dance class and learn how to ballroom dance…go for it.  Want to play cards with friends all day or dominos…. go for it.  Want to watch the world go by from a lounge chair in the shade…. You can totally do it.  How can you not have fun when there are so many options for things to do?  We tend to have so much fun that we schedule a nap each day, so we force ourselves to relax for a bit.

Do I need a passport to go on a cruise?

United States citizens:  a passport may not be required for some cruise travel on a closed loop (cruise itinerary which begins and ends at the same US port location).  If a passport is not used, passengers may travel using their birth certificate and a valid state photo ID.  However, it is HIGHLY recommended to travel with a valid passport (BOOK) every time when traveling outside of the country.  Carrying a valid passport will remove any potential issues like changing the mode of transportation before returning to the US.

For more information visit: State Department Passports.  Be aware that the passport card is only valid for travel between the U.S. and Canada, Mexico, Bermuda, and the Caribbean. Travelers to other foreign countries must hold a U.S. passport book.

United States legal residents:  U.S. permanent residents must present a valid U.S. Legal Permanent Resident identification card, or “Green Card,” as proof of residency. The cruise line may also ask these passengers to present a passport from their specific country of origin for boarding.

Non-U.S. citizens/residents:  It is advisable to contact the embassy or consulate representing the country of your citizenship.  Every visitor regardless of age requires a Valid Passport, (Not Expiring within (6) Months of the Return of Your Cruise).  A U.S. multiple entry visa to travel to U.S. ports of entry.  The visa must not exceed the number of entries allowed.  In addition, a tourist visa may be required for entry into certain countries/ports of call. To confirm the specific documents required, please be sure to check with the local immigration office for each port that you are entering.

Do I need to have a new Id issued if I want to travel in the US and in a cruise?

Real ID Law:  Conceived as part of 2005 legislation in the wake of the 9/11 terrorist attacks, it requires people to show security-enhanced IDs to pass through airport security checkpoints or to enter certain federal facilities, such as military bases. (You will also be able to use passports or certain other federal documents as an alternative to a Real ID).  May 7, 2025, every traveler must be in compliance with a real ID, if they don’t want to have issues while traveling.  Contact your state driver’s license office to verify if your current ID is complying.

How to check if I have the right documentation to travel?

Visit the Department of State: This site is a fantastic resource for travelers. In fact, The U.S. State Department dedicates an entire section to guidance for cruisers. If you’re a U.S. citizen, you can find everything you need to know about the correct ID required to enter all the destinations on your itinerary, cruise tips, and more.

Cruise lines also list the required documentation before travel.  Visit the cruise line website to learn more.

Check with the consulate of any country you’ll be cruising through: Whether online or in-person, you should visit the consulates of all the countries on your cruise’s itinerary. This is especially true if you have a unique citizen status. You can find most consulates on the internet and can email and ask for specifics about your situation. And if you do, make sure to keep a copy of that email!

Visit Global Visa Search (online): Global Visa Search is another great resource for all travelers — not just cruisers. You enter your passport information, your intended destination, and the purpose of your visit, and it tells you if you’ll need a visa.

Bookmark the International Airport Travel Association’s (IATA) traveler’s tool: IATA provides a fabulous tool for travelers to determine their required documentation for entry to foreign countries. The professional version of this tool is what many airlines use to decide if you have the correct ID to travel.

Read your cruise contract: It’s critical that all cruisers carefully go through the pre-travel documentation — your agent sends the cruise confirmation to you for a reason.

Double-check and cross-reference your information: It’s always a clever idea not to rely on just one source for your information. So, if you want to really make sure you never miss your cruise, flight, or an entire vacation, double- and even triple-check your data.

Do children need a passport if they are traveling with their parents?

U.S. citizens' children under the age of sixteen will be able to present the original or copy of their birth certificate or other proof of U.S. citizenship such as a naturalization certificate or citizenship card.  Visit U.S. Customs and Border Protection for more information.

What are the rules for children traveling with divorced or single parents or traveling outside of the country with other than the parents?

In the US children under the age of 18 who are traveling out of the country accompanied by only one parent (or neither parent) may be required to obtain a notarized letter of consent signed by the parents who are not traveling. Rules vary by country and are worth investigating before departure.  

What is the minimum age to sail on a cruise?

Each cruise line has some variations depending on the country of departure.  Generally speaking, on closed-loop cruises (except Hawaii) the minimum age to get on board is 6 months old.  US passengers must be 21 years old (as of the day the ship sets sail) to travel on their own. Travelers under the age of twenty-one must travel with a "relative or guardian" who is at least 21 to 25 years old (depending on the cruise line). Exceptions are made for legally married couples, including same-sex couples, and "qualified military personnel."  In European cruise lines like Costa and MSC, the age is 18 years old.  Contact the TA for specific age restrictions per cruise line.

What is the price for children, or do they get a discount?

The cruise price is per person regardless of age.  However, when traveling with children as the 3rd and 4th passengers in the same cabin, the price is discounted, sometimes very significantly.  

Are cruises safe?

Cruising had the fewest fatalities per billion passenger miles.  Statistically speaking, incidents involving personal safety are exceptionally rare.  While the cruise lines put a lot of effort into maintaining cruise ship safety, with security officers and cameras always watching, passengers cannot give up their own personal responsibility.

Are cabins secure? Can I leave my valuables?

All cabins are accessible by the room service crew.  Common sense says not to leave any valuables in the open anytime you are outside the cabin.  A safe is provided in every stateroom and is in either a closet or a cabinet.

Single traveler, what are the rules?

On most cruise ships the minimum cabin capacity is double occupancy Which means a single guest must pay for two in one cabin also called a single supplement.  If you want to avoid paying the fee, try to get someone to share the room.  Some newer cruise ships offer studio or single rooms.  Ask your TA for assistance in finding a perfect solo cruise cabin.

When is the best time to go on a cruise?

It depends on the destination.  

Alaska: June through August

Asia: November through March

Australia: late November to March

Bermuda: June through August

Canada/New England: September and October

Caribbean: late June through August; February through mid-April

Europe: April through November

Europe Rivers: April through October

Hawaii: late December through April

Mexican Riviera: February through mid-April

South America: November through March

Tahiti/South Pacific: May through October

Panama Canal: All year round

Trans-ocean/World Cruises

How to book a cruise?

Call us, we can help you book your cruise.  We will ask a few questions to ensure we recommend the right cruise for you.  Choosing a cruise is different from picking a hotel or flight, as there are many more options to consider.  It is a bit more complex than you might think, but we will make the process go smoothly -- from securing the right cabin type and location to booking the dinner seating that will suit you and your party.  For experienced cruisers that know exactly what they want, complete our online booking form.

How do I get the latest cruise offers and deals?

If you are new to cruising, ask an expert. Do not get lured by flashy websites with pretty pictures and misleading pricing.  Experts have access to cruise line offers depending on how good or bad each sailing is selling.  You can sign up with each cruise line's email offer or enroll with travel agency deals.  The advantage of booking with a travel agency is they will give you all the deals in one.  You can sign up for Cruise Planners' deals and offers.  If you are a veteran cruiser, the best deals are found on board while you are cruising.  Booking a cruise while you are on vacation might seem impulsive, but it is a fantastic way to get extra bonuses and discounts.  You may land onboard credit to use on a future sailing and a reduced deposit, and it can be transferred to your travel agent.

What is the best cruise length?

It depends on each person's needs.

2–5 Day Cruises:   Quick and easy getaways.  Affordable cruise departures are designed for first-time cruisers or people with limited vacation time.  Designed for getting the most out of a fun-packed few days.

6-7-8 Day Cruises: For more seasonal cruisers and they offer the best value for your vacation money.  They are a balance between relaxation and fun by offering activities options spreading throughout the week.

9 to 13 days: Longer than a week providing itineraries with destination ports not accessible for shorter cruises.  These cruises appeal to people with more available time like retirees.  It provides more relaxation time and fun activities.

14 to 180 days or longer: For people looking for adventure, exploration, and total relaxation.  It provides many included amenities and luxury.

If I pay a deposit for my cruise reservation, is my deposit refundable?

It depends on the offer.  Many cruise lines offer many types of pricing for the same cruise.  Your cruise price may be a refundable or nonrefundable deposit.  If you ask for a refundable deposit at the time of booking, the price is between $50 to $200 more than the nonrefundable deposit price.  A refundable deposit is a great idea if your sailing date is more than 6 months.   Allows you to cancel the cruise and get all your money back, but it must be canceled prior to the final payment date.  After the final payment penalties including your deposit will apply.  If you are sailing in less than 6 months, you can save a little bit of money by requesting a nonrefundable deposit.  Make sure to get some travel insurance, just in case.

What is a non-refundable deposit?

In recent years, cruise companies provided refundable deposits before the final payment date.  However, many cruise lines are introducing non-refundable deposits.  The cruise line will offer a lower cruise rate, but with a non-refundable deposit.  The decision is for the traveler if they want to take the risk in case of an unforeseen cancellation.  Ask the CP-TA for non-refundable deposit rules specifically for the cruise line you want to book.

I paid for my cruise in full, what is next?  What do I need to do to prepare for my trip?

One of the most important steps is to start completing your check-in process with the cruise line.  The cruise line requires that every person getting on board the cruise ship must complete this process.  Visit the cruise line website and look for check-in or register your account.  There are some quite simple questions about contact information and passports.  After completing these steps, you should be able to access your boarding pass and sometimes your luggage tags.  

Look for excursions, you don't want to wait until you get on board to book your shore excursions.  You may not be able to book any because they may be all sold out.  

Review the travel insurance options.  Most people do not experience any medical emergencies or trip interruptions, but it is just a piece of mind.

Plan how you are going to get to the cruise port.  You may want to consider arriving a day earlier and staying in a hotel.  some hotels may offer free parking and transfer to the cruise port if staying with them for at least one night.

Check if all your passports have not expired and are current.

Keep abreast of any issues that may create last-minute changes and how to mitigate any situation that may affect your plans.

How can I get the best price to book a cruise?

If you are looking for a bargain cruise price, I recommend staying informed of the latest deals and offers provided by the cruise lines.  Also, try booking your cruise as far in advance as possible. The best available prices are posted when the cruise itineraries are first published.  Cruise lines publish their itineraries around 12 to 18 months prior to sailing.  As the sailing departure approaches the price tends to increase based on supply and demand principles.

Cruise pricing fluctuates based on itinerary, the ship’s age, the type of cruise, and how soon the ship is scheduled to sail. But the best time to book a cruise depends heavily on you: when you want to travel, what you want out of the experience, and how comfortable you are waiting until the last minute.

What is the cruise dress code?

The dress code is simple, if it is not indecent, dress as comfortably as you want.  However, every cruise line has a different dress code.  Evening wear is usually a casual resort style.  Cruise Lines offer formal night dining requiring a suit for men and an evening/cocktail dress for women. This night is when passengers can dress in their finest attire, try the most sumptuous dishes the ship's gourmet chefs can devise, and pose for innumerable photographs to commemorate their vacation.  Depending on the length of the cruise, there may be more than one formal night. Most seven-day cruises offer two formal nights, but the first is usually the most elaborate event. For the exact formal night date(s) on a particular cruise, contact the cruise line.

What is included in the cost of the cruise?

When you add it all up, you’ll get a lot more vacation taking a cruise for a lot less money.  The cruise price usually includes all your food, accommodations, room service, features/activities onboard, and entertainment.  Cruise lines design their newer ships with many features like waterworks, pools, theater, karaoke, ice skating, bump cars, climbing walls, laser tag, and much more. Some offer these activities free of charge or for small fees.   Contemporary cruise lines like Carnival, Royal Caribbean, Norwegian, and others offer plenty of activities at no cost.  Higher-end cruise lines like Crystal, Seabourn, and Paul Gauguin are considered all-inclusive which means everything is included, including gratuities and airfare (some Add Ons may have an extra cost).

Cruise Vs Land Vacation	Cruise Vacation	Land Vacation
Room/cabin (Accommodation)	Included	$$$
Transportation (port to port, city to city)	Included	$$$
All meals except specialty dining	Included	$$$
Shows (Broadway-style, comedians, etc.)	Included	$$$
Ship features, pool areas, waterworks	Included	$$$
Sports Activities	Included	$$$
Daily Entertainment	Included	$$$
Night Clubs and live music	Included	$$$
Room service	Included	$$$

 

Do I need local currency for the countries I will be visiting?

Get some local currency only if you are planning to make some small purchases, somewhere around less than $100, or incidentals like souvenirs, taxis, or tips.  If you are making a larger purchase, use a major credit card for your protection (credit cards offer additional purchasing protections).  Get currency only if you are traveling to destinations other than the Caribbean and Mexico.  Most ports in the Caribbean accept dollars, so there is no need to get local currency unless you are doing an independent shore excursion.

Are shore excursions included or do I pay extra?

Cruise ship excursions are an additional charge, some cruise luxury companies offer excursions included.  Excursions range from around $30-$300 and up depending on the activities involved with the excursions.  Excursions are a good way to explore a port and do not have to worry about transportation, how long you are off the ship or what to do.  

How do I find a family-friendly cruise line or ship?

It is important to select the right cruise line or sometimes the right cruise ship when traveling with your family.  Not all cruise lines are acceptable for families and some cruise lines even restrict children.  We recommend these cruise companies for families with children:  Disney, Royal Caribbean, Norwegian, Princess, Carnival, and MSC to name a few.

How good are cruises for a special celebration?

Cruises are fantastic for celebrations like birthdates, bachelorette/bachelor parties, reunions (school/family), honeymoons, weddings, anniversaries, graduation, retirements, etc.  It involves a little more planning than your own family trip because it requires more coordination.  Ask your Travel Agent to help you, they are experts and that is what they do best.

What are the types of cabins (room accommodations)?

The basic cabin types are interior, Oceanview, balcony/verandah, and suites.  Some cabins have variations based on features and locations.  All these cabins provide essential features like beds, bathrooms with showers, a safe, a television, and limited storage. 

Interior: these cabins are the smallest on the ship and are the least expensive cabins. Located in the interior of the ship, these cabins do not have windows.  Ideal for price-conscious travelers and if you do not plan to spend too much time in the cabin. 

 

Oceanview: like inside cabins, the price is a little higher than inside cabins, but offers a window with a view.  Ideal for passengers who don’t want to book an expensive balcony cabin but want the advantage of natural light and the ability to see the view from the cabin.  These cabins are located on lower decks. 

 

Balcony/Verandah: feature a semi-private balcony off your cabin and are usually a little larger.  Ideal for people wanting to spend a little more time in their cabins with extra comfort. 

Suites: Suites are the most expensive accommodations on the ship, featuring many amenities and benefits included in the price, plus the extra space with extra-large balconies.  These cabins are for people looking to experience the best in luxury and style. 

 

Why do cabins of the same type have different prices?

A cabin location and cabin type can make or break your cruise experience.  There are certain cabin types and areas on the ship that are more desirable than others.  They can vary in price based on the location and desirability.  These cabins' prices depend on the deck level and if it is at the front, the aft, the mid-ship, port, or starboard side may have different prices.  For example, lower deck level interior cabins are less expensive than higher deck level or midship and the same applies to Oceanview and balconies.  Suites are always located in desirable locations.

How many guests can occupy one cabin or stateroom?

Many regular cruise cabins or staterooms can sleep two comfortably and up to four people. The cruise line counts every paying guest and does not allow more than what the cabin is designed for.  All rooms have two twin beds that can be pushed together to form a queen or king; additional sleeping spots might be a pullout sofa or upper bunks that fold down or pull down from the wall or ceiling. Depending on the size of the room, fitting four people -- and all their belongings -- in one cabin can be tight.  Rules of thumb, families with guests over 12 years old should have their own cabin (minimum of two per cabin).  The cruise line allows underage passengers to be in their own cabins if their parents are close by or in connected cabins.  Other larger cabins can accommodate more than four people and up to fourteen, but they are very few and they must be reserved far in because they are extremely high in demand.  However, think about if you would like to have that many people in one cabin anyway.  Your cruise experience overall can be affected unless being that close together for 7 nights straight is not an issue.  Ask your TA to find you an ideal cabin configuration.

What is the bed configuration in the cabin?

Cruise cabins have a minimum of two beds, and they can be configured to a queen or king bed.  Beds on most ships can easily be pushed together or separated; just ask your cabin steward to do it while you're out of the cabin.

What is the tipping or gratuities policy?

Gratuities are a matter of individual preference. In general terms, the average (inclusive of the stateroom's-steward/ stewardess, assistant waiter, and head waiter) is $10-$22 per person, per day. Any shipboard personnel can be tipped for special services received or at your discretion. For your convenience, most lines add the standard gratuity to bar service tabs. In most cases, general gratuities may be charged to your stateroom. Some cruise lines include gratuities in the price, while others maintain a “no tipping” policy. 

What are the smoking policies?

Virtually all dining rooms and many other public areas are smoke-free. Some public rooms have designated areas for smoking.  Policies vary by line. Smoking in an unauthorized area is a reason for expulsion from the ship; so, don't try it. 

What are the cancellation policies?

Cancellation policies vary by cruise line but there is always a schedule of penalties, and they get steeper as the sail date approaches. Penalties often vary by the length of the cruise being canceled, as well as by cabin type canceled. Most cancellation penalties will start 120 to 90 days prior to sailing.  Exclusive offers or discounted deposits allow travelers to take advantage of excellent rates, but with the caveat of non-refundable deposits.  If you think you may cancel the trip due to family or work-related situations, it is a clever idea to purchase cancel anytime travel insurance, which will reimburse you for any penalties if you need to cancel.

Can I get seasick?

Rarely. Popular cruise itineraries sail some of the calmest waters in the world. In addition, stabilizers on modern ships, the availability of advanced weather information, and the development of effective preventive medications have reduced or eliminated the incidence of motion discomfort.

What happens if I become sick or injured on a cruise ship?

Doctors on board international ships are trained and licensed with at least three years of clinical experience, including minor surgery and emergency care. Modern cruise ships also have sophisticated medical facilities ranging from intensive care units to x-ray suites and laboratories for blood testing.  Caution about looking for medical assistance on board.  Medical personnel is not part of the cost of the trip and any cost will come out of your pocket.  If you have travel insurance, you can claim any expenditure on your return.

If a medical emergency occurs during your trip:

1. Seek medical attention. In the event of a life-threatening emergency, contact local emergency authorities first to receive medical assistance.
2. Call your travel insurance provider as soon as possible to inform them of the situation and seek guidance.  This ensures the travel insurance company is aware of your situation and can start procedures to help you, including locating a medical doctor, guaranteeing payment (if that is a plan benefit), and contacting family, friends, and even your doctor back home, as necessary.  There are no surprises when it comes time to make a claim later – especially if you follow the advice of assistance services and retain all your paperwork. Writing down the doctor’s names, dates of treatment, and the facility address may also be useful later as well.
3. Retain all documentation, receipts, and medical statements to support your claim later.

What should I know about norovirus?

Historic incidence rates of gastrointestinal illness aboard cruise ships are low and most outbreaks occur in land-based settings such as schools, hospitals, and nursing homes. The cruise industry has taken steps to prevent sick passengers from bringing norovirus on board a ship and, in the rare instances of an outbreak, immediately employ numerous practices to mitigate its spread and treat ill passengers and crew.

Do I need to purchase travel insurance?

Most people will not experience any medical incidents while traveling, but it is always a possibility.  People buy travel insurance just for peace of mind.  Your health insurance does not cover those outside the US.  Cruise lines or travel companies are not responsible even if something happens to you onboard or to their facilities unless they caused it. Not all travel insurance policies are the same; for example, travel vendors/cruise lines offer their own travel insurance, and these policies cover the bare minimum.  I recommend third-party insurance offering more comprehensive coverage like cancellations or trip interruptions, emergency medical, natural disasters, terrorism, clients cancel anytime option, etc.

Understand that Travel Insurance is not a total solution in case of medical emergencies or cancellations.  It just helps mitigate the financial damage caused by unexpected circumstances affecting your trip.  I recommend reading the travel insurance documentation and understanding the coverage and limitations.  When looking for the right travel insurance ensure you get the maximum coverage even if you pay a little extra.  Remember, having travel insurance does not mean you will get every penny back in case of a situation covered by the policy.  However, it is good to know that at least you will have compensation in case of a medical or cancellation situation.

Be aware that if you purchase travel insurance, the purchase is not refundable regardless of if you use it or not.  However, you request a refund if it is within 10 days of purchase.

Clients concerned about pre-existing conditions coverage need to be mindful if considering cruise line insurance vs. Third-party travel insurance is like an Allianz policy. Most supplier insurance policies do not offer pre-existing conditions coverage. While most cruise line policies offer up to $10K. Allianz and cruise line insurance are not created equal. 

What is the cost of travel insurance based on?

1. Trip Cost

2. Age of the traveler at the time of travel

What items are not allowed onboard?

There are some items that cruise lines will not be allowed to bring onboard.  Some are obvious, but they are for safety reasons.  Some of the items are hoverboards, surge protectors, pool floats, homemade food, fish, pepper spray, surfboards, knives, drones, iron or heat-generating appliances, and alcoholic beverages.  Some cruise lines allow a bottle of wine per person, but it must be consumed in the cabin if you do not want to pay corking fees. 

Do cruise cabins have electrical outlets?

Most staterooms include standard 110-volt AC electrical outlets and hair dryers (some have Europe's 220-v plugs).  Newer ships are outfitted with additional USB outlets.  It is smart to bring a power strip equipped with USB plug-ins for charging devices.

Do cruise ships offer handicapped or special needs services?

Accessible cruises for guests with special needs are available on most cruise lines.  Policies and accessibility vary by the cruise line and by ship, but all cruise lines do their best to accommodate guests with special needs. It is strongly recommended that you advise your agent at the time of booking what the details are of your situation so that you can be best assisted.  Many ports offer easy access for wheelchairs and scooters; however, a variety of conditions including gangway steepness, tenders, weather and sea conditions, and shore-side facilities may prevent guests who use mobility devices from getting on or off the ship.

Please notify your agent at the time of booking if any of the following special needs exist:

All cruise ships (even foreign-flagged ones) sailing in U.S. waters must be compliant with the U.S. Americans with Disabilities Act (ADA).

How is the WIFI or internet on a cruise ship?

Modern life requires people to stay connected for leisure or work.  Cruise lines have invested millions to provide the best available internet service at sea.  However, do not expect to have ultra-fast internet, and usually, the service is at a premium price.  Prices vary depending on the plan, some offer unlimited data and others restrict your data minutes.  Due to the demand, prices are expected to decrease in the coming years.

Do I need cash on board?

Most cruise lines have set up a "cashless" system designed to make your life on board as simple as possible. You simply sign a receipt for each of your onboard purchases and then settle your shipboard account at the end of the cruise.   The scenario you will need cash is in the casino.  ATMs are always nearby.

Can I use my cell phone onboard?

Technically, you can, but it is not advisable. If you need to make a phone call you will use an at-sea provider (CellAtSea or Cellular at Sea as examples) which is considered a roaming charge by your cell carrier.  The charges may be added even if you did not make the call like receiving a phone call from grandma.  Expect to pay an expensive roaming between $2.50 to $5.99 per minute.  When you are in port, your cell signal will typically switch to a carrier from the country or island you're visiting. Roaming charges in these areas vary; you will want to check with your carrier for the pricing for each country you're visiting.   Depending on your phone carrier, they may offer a temporary international service plan covering the countries you visit.  There are cheaper alternatives like using text messages or Facebook messenger.  If you don't want to use your phone at all or want to avoid any unwanted charges, just switch your phone to airplane mode for the duration of your trip.

Do cruise lines offer babysitting services?

Babysitting services are offered on family-friendly cruise lines.  Cruise lines offering these services vary depending on the ship.  Ask a CP travel agent for specific requirements.

How can I book excursions?

Excursions are available at every port with a variety of activities to choose from.  You can book through the cruise line, but they are usually at a higher price due to the cruise companies adding their fees.  My advice is to book using a third-party vendor.  They are usually the same vendors offering the excursions if you buy using the cruise line and cheaper.

What is the advantage of booking with a travel agent?

The answer is customer service, have you ever tried to contact a hotel, cruise line, airline, or online travel website?  To them, you are a room, a cabin, or a seat sold.  Travel agents work for the client and their satisfaction is paramount because if the traveler does not have an enjoyable experience, it is lost business.  TAs look for the best value for their clients and try to learn as much as possible about the client preferences to ensure the best experience.  People expect a pleasant experience for hard-earned money.  They have plenty of experience in travel and provide a great deal of knowledge about what to do and not to do.   TAs often have access to special rates or additional incentives (such as onboard credit, complimentary specialty dining, etc.) which are not available when booking directly.  A TA is a single point of contact for booking multiple trips.  A hotel and a cruise?  Your agent will remember your preferences. 

How much does a travel agent cost?

TA charges little or no fees, making them an excellent value.  TA is compensated by the commission based on the travel vendors.  

Do travel agents offer better pricing than booking directly with the cruise line?

Cruise lines require that (except for groups) prices be the same across all travel agents, and this applies to the cruise lines’ internal sales teams as well.  Price reduction (rebating) without the cruise line authorization is not permitted.  If you see a different rate between agencies, it is important to compare apples to apples.  Ensure to compare the same cabin type, the same category, and the same offer.  Travelers using travel agents benefit beyond price. Getting a deal also means knowing that you are getting the right cruise for you and your family - a lower price is not the only measure of value. 

When should I use a travel agent?

If you want a professional to assist you with your travel arrangements.

If you don’t have the time to pull together a complex itinerary and need a person to do it for you, or if you need someone to help you while you’re on the road.

If you want access to special fares or prices that only an agent has, or if you need the expertise of an agent for a special event or trip, like a destination honeymoon, or anniversary cruise.

How do I choose the best travel advisor?

✓ Look for an affiliation with a trusted brand. If you see an American Express logo, that’s a good sign. It adds a layer of accountability to the process and may give you access to additional resources that a no-name agency might not have.

✓ Ask for references. A competent travel agent should be happy to provide you with a list of other clients and their phone numbers. The agent may have to ask for permission from them before handing out their numbers. At the very least, they should be able to offer credible testimonials from past clients.

✓ Verify their professional memberships. Most legitimate travel agencies belong to either the American Society of Travel Agents (ASTA) or the Association of Retail Travel Agents (ARTA). These memberships signal that your travel agent considers himself or herself to be part of the agency community and holds to certain baseline ethical and business standards.

✓ Check the reviews online or on Facebook.

✓ Check their Better Business Bureau (BBB) rating. Individual travel agency businesses are often rated by their customers on the BBB site.

✓ Do a gut check. You know if you like someone. If you feel “off” or just disconnected from the agent, look elsewhere. You are preparing to spend a lot of money on a bucket-list vacation, and you need to have someone who is on the same page.

What are the biggest mistakes travelers make when self-booking?

Without an agent to help you through the process, you could make one of several “rookie” mistakes when buying travel. Here are the most common ones,

✓ Wrong date or time. An easy mistake to make, and far too common. The pull-down menus can be confusing, especially if you’re dealing with a European site, which formats Year-Month-Day instead of Month-Day-Year. Foreign calendars also often group Saturday and Sunday at the end of the week, so it’s easy to click on a square you believe is Friday and have it been Saturday. Also, remember that when you’re booking a hotel, you’re checking in one day but spending the night, so you’re staying until the next day. Also, DIYers frequently confuse a.m. and p.m.

✓ An incorrect name on a reservation. If you can’t spell your name right, you shouldn’t be anywhere near a computer. Remember, the name on your airline ticket must be an exact match. “Frank” instead of “Francis” or “Bob” instead of “Robert” could screw up your vacation. If you’re traveling internationally, the name on the ticket must match your passport exactly.

✓ Not shopping around. One of the biggest benefits of using a website to buy travel is that you can compare prices. If you’re pressed for time — and if you don’t really care how much money you spend — then find a travel agent, and let that person book the most convenient itinerary. Otherwise, you owe it to yourself to check multiple sites for the best bargain.

✓ Basic trip research. When you book something online, everything is up to you. That includes not only passports and visas but also ensuring your own security. A travel agent can help guide you through these essential aspects of your trip, but when your self-book, you’re entirely alone.

✓ Failing to read the terms of your purchase. If you’re booking online and directly through a company, the terms will be available on its website. Airlines have a contract for carriages, and cruise lines and hotels have a ticket contract, both of which can be found online. They outline your rights to a refund and the terms of your purchase. Similarly, your OTA has terms and conditions that outline what it will, and won’t, do for you. Finally, each purchase may come with its own terms, which are displayed before you book.

When should I start boarding the ship?

Most cruise itineraries depart around 3:30 PM to 5 PM on the first day of travel.  It is recommended to start boarding procedures after 11 or 12 PM.  Remember the passengers from the previous sailing will have to disembark while the new passengers get on board.  It takes time to process all those passengers in and out.  If you are driving, ensure you get yourself plenty of time.  Rule of thumb, if you must drive or fly and you are getting after 12 PM, remember you must add time to transfer from the airport or town to the cruise port.  It is best to arrive the day before and book a hotel to be safe.  Many terrible things can happen, from missing a flight, flight delays, harsh weather, etc.  Many hotels offer free parking and transfers if near the port.  Consult the TA for assistance.

What about drinks, are they included, or do I need to buy a drink package?

Drinks, in general, are not included in your cruise fare (some luxury lines offer drinks included).  Most drinks can be purchased individually, and the price varies between $5 to $14 each.  Many cruise lines offer drink packages.  The drink package is great if you are planning to do a lot of drinking.  Calculate how many drinks you want to have daily and if the total price of each drink combined exceeds the price of the package daily then, it is worth it.  If you decide to buy the package, consider that most cruise lines require all the adults in each cabin to also purchase the package.  Contact the TA to learn about how to add the drink package to your cruise.

Can I bring beverages (alcohol or nonalcoholic) onboard?

You are not allowed to bring any type of drink onboard the cruise ship.  Some cruise lines may allow a small number of bottles of water or soda cans.  Alcohol is a no-no. But some cruise lines let you bring aboard 2 bottles of wine per cabin. However, if you like to bring it to the dining room corkage fees may be charged.

What are the dining options?

Cruisers have three choices when it comes to dining at sea: eat in the main dining room (or MDR in cruise parlance), select a for-fee specialty restaurant or head to the buffet for dinner.  Traditional dining means cruisers must decide between an early (5:30 pm - 6:30 pm) or late set (7:45 pm to 8:30 pm) seating time.  Flexible dining means cruisers can select what time they eat each day and the venue they want to eat in.  Unfortunately, you will meet different people every dining time.  Some ships offer other casual areas for dining from burger joints, pizza parlors, and Suzi shops to name a few.

Do cruise lines allow payments?

All cruise lines with a few exceptions require a deposit and payments can be made at travelers' discretion.  It is like financing your cruise vacation at a zero-interest rate.  However, all payments must be completed prior to the final payment date, which is normally 90 to 120 days before departure.

I don't want to use my credit card, or I don't have one, is there any other payment plan option?

Cash payments are available, but it requires getting a money order or check.  Another option is by applying for a low-interest loan with UPLIFT.  UPLIFT offers a loan with a 12-monthly payment plan allowing finance the total or partial cost of your vacation. 

It is quite easy to apply, you can get an answer in seconds.  The loan won't have to be paid in full prior to travel.  There are no late fees and offers autopay for worry-free payments.

You can learn more by visiting their website at UPLIFT.  Tell your travel agent that you are interested in using this payment option at the time of booking.  The agent will assist in the application process.  The agent requires you to submit the travel booking reference to link your reservation with the loan application.

UPLIFT may be beneficial to: 

- Travelers wanting a flexible payment plan 

- Do not want to use the regular payment credit payment method 

- Travelers looking for better financial terms

What is the final payment date and why is it important?

The final payment date is the last day the traveler must complete the payment of the cruise trip.  The final payment date is non-negotiable and if the traveler forgets or neglects to pay the cruise balance, then the cruise line will cancel the reservation.  The consequences are stiff, you may be subject to cancellation fees and if you decide to reinstate the reservation it will be at the current price (not the original price booked).  The difference in the booking amount can be hundreds if not over a thousand dollars more.

What are the forms of payments, and can I set up a scheduled payment?

Most cruise lines accept all major credit or debit cards.  Credit cards are a preferred method due to it providing more protection for the bearer.  Cash or check is accepted by your Cruise Planners travel agent and the agency will apply the payment to the reservation for you.  A check requires a bank clearance period before processing.  A payment schedule can be set up with the agency for your convenience.  Written authorization is required indicating the day of the month and the amount of payment to be made.  

Can I use my credit card points/rewards to pay for my cruise?

Contact the credit card issuer if you want to use points or convert poitns for a puchase of a cruise.

Is parking available at the pier and is it safe to leave my car there?

Parking is available at most of the piers and the rates vary by location.  You will find a variety of private and public parking options.  Most public parking is very safe, just don't leave any valuables in the car anyway (common sense). 

Can I extend the cruise vacation either before or after the trip?

If your cruise starts or ends at someplace you want to visit, you can plan to extend your trip to one or both destinations. Some great ports are used by many cruise lines like Dover or Southampton near London, Venice, Barcelona, Miami, and more.

Who is the highest authority on a cruise ship?

The captain is responsible for the safe and efficient operation of the ship and its people, passengers, and cargo, including its seaworthiness, safety and security, operations, navigation, crew management, and legal compliance.  They are the ultimate authority and have responsibility for every crew member and passenger onboard the ship.  Any crew or passenger violating the ship rules may be placed in confinement or expelled from the ship.

Are there medical services onboard and is it free?

Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully equipped medical facility and staff to handle almost any emergency.  Your prescription medication should be kept nearby in your purse or carry-on bag rather than in your checked luggage.  Be sure to bring a sufficient supply of medication and transport it in the original container.  It is also an innovative idea to carry a written list of your medications in case they are lost.  The list should include the name of the drug, dosage, and times taken.  Please note that charges are usually incurred for services provided by onboard medical personnel.  This is another reason the purchase of travel insurance is very strongly suggested.

I have a prescription; can I bring medical marijuana in any form onboard a cruise ship? 

Unfortunately, no, it goes back to the laws regarding marijuana on a state versus federal level. While many states have legalized the drug, it’s still illegal at the federal level.  In some Caribbean locales, the local police are known for entering staterooms when a cruise ship is in port looking for drugs. This gives them an opportunity to raise fines for cruise passengers who aren’t aware of the local laws.

By simply leaving your marijuana at home, you can save yourself a whole lot of headaches and worry about being afoul of foreign — and U.S. federal — laws.

Can I get booted off the ship?

People going on cruises want to have a fun time and they do not want to be involved in any trouble.  Some of the few situations that can get you booted off the ship are:  

1. Get sick.

2. Skip the muster drill.

3. Bring drugs or other illegal items on board.

4. Refuse to go through screening.

5. Make a bomb threat.

6. Fail to show correct travel documents.

7. Buy a minor drink onboard.

8. Drunkenness and disorderly conduct.

9. Making threats or being abusive to passengers or the crew

10. Engaging in unsafe behavior.

11. Break Quarantine.

12. Steal items from the ship.

13. Smoking in non-approved areas.

What are my legal rights onboard?

If you are ever the unfortunate victim of a crime aboard a cruise ship or sea vessel, the laws that apply may depend on where the ship is located at the time of the incident.  Local laws often apply when a ship is in port or within a country's territorial waters.  At sea, the procedure usually involves the ship's security officer being notified of the crime. The security officer then meets with the victim (or person reporting the crime) and makes statements.  If someone is thought to have committed a crime on the high seas, the captain can decide whether to incarcerate a suspect until the ship reaches home port. The captain can also decide to remove that person at the next port of call — even if it is in another country.

Cruise lines operate under "International maritime law".  The cruise company owes its passengers a duty of safe transportation.  Jurisdiction, most cruise lines register their ships with foreign countries and fly foreign flags.  As such, the law of the country of registration may apply to events on such cruise ships.  Special maritime authority may apply pursuant to 18 U.S. Code Section 7 when an offense is committed by or against a U.S. national in a place outside the authority of any country and cover foreign vessels that have a United States arrival or departure port.